Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the website www.rdcassist.com and any support services provided by RDC INFOTECH ("we," "us," "our"). By contacting us or using our services, you agree to these Terms.

2. Who we are — and who we are not

RDC INFOTECH is an independent third-party technical support provider. We are not affiliated with, endorsed by, sponsored by, or acting on behalf of Coinbase, Ledger, MetaMask, Robinhood, Kraken, Phantom, or any other cryptocurrency exchange, wallet manufacturer, or platform. Any brand or product names referenced in our communications are used only to describe the devices or applications we can help with.

3. Scope of services

Our services are limited to the following:

• Assistance with initial device or wallet setup
• Guidance through official application installation
• Guidance through official firmware updates
• Troubleshooting of installation, pairing, or connection issues
• General education on device and account security best practices

If your request falls outside this scope, we will tell you and, where possible, direct you to the appropriate official channel.

4. Your responsibilities

• You will never be asked by us for your recovery phrase, seed phrase, private keys, passwords, or authentication codes, and you should never provide them to us or to anyone claiming to represent us.
• You are responsible for verifying the identity of anyone claiming to represent RDC INFOTECH before sharing any information.
• You remain solely responsible for the security of your own devices, accounts, and funds at all times.
• You are responsible for backing up any data or configuration before undertaking a setup, installation, or firmware update.

5. No financial or investment advice

Nothing we provide constitutes financial, investment, tax, or legal advice. We do not recommend, endorse, or advise on the purchase, sale, or exchange of any cryptocurrency, token, or financial product. Any decisions you make regarding your cryptocurrency or accounts are made solely at your own discretion and risk.

6. No guarantee of outcome

Technical support is provided on a reasonable-efforts basis. We do not guarantee that any setup, installation, update, or troubleshooting step will resolve every issue, and we are not responsible for the underlying performance, security, or functionality of third-party devices, software, or platforms we do not control or manufacture.

7. Limitation of liability

To the fullest extent permitted by law, RDC INFOTECH is not liable for any indirect, incidental, or consequential damages, or for any loss of funds, data, or access arising from your use of our services or from actions you take on your own accounts or devices. Our services are limited to guidance; you retain full control of and responsibility for your own devices and accounts at all times.

8. Fees

Any fees for support services will be communicated to you before service begins. Fees relate solely to the technical support scope described in Section 3 and are never a condition for "unlocking," "releasing," or "recovering" funds of any kind.

9. Termination

We may decline or discontinue support for any request that falls outside our stated scope, or where we reasonably suspect misuse, fraud, or a request to bypass account security.

10. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the jurisdiction in which RDC INFOTECH operates, without regard to conflict-of-law principles.